Answers to all your questions about fr99

Identity verification, or the KYC process, is carried out to ensure your account's security. Through this, fr99 confirms that the account is being operated by its rightful owner and that no unauthorised person can interfere with your deposits or withdrawals. It also plays an effective role in preventing fraud and money laundering.

The most widely accepted document for KYC at fr99 is the National ID card (NID). A valid passport or driving licence is also accepted. The photo of the document must be clear and complete — blurry or partial images will not be accepted. The name on the document must exactly match the name on your bKash or Nagad account.

Yes, this is mandatory. The name registered on your fr99 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, verification may be rejected and withdrawals may be held.

Do not panic if your verification is rejected. First, read the message from the support team — the reason for the rejection will be mentioned there. Usually, resubmitting with a better-quality photo or the correct document resolves the issue. If needed, contact [email protected].

fr99 uses SSL encryption to keep all your information secure. Your KYC documents can only be viewed by authorised verification staff and are never shared with any third party. The platform follows strict data protection policies.

Contact fr99's 24/7 live chat or [email protected] — our support team is able to assist in Bengali. You can also find detailed information about self-exclusion and other tools on our responsible gaming page.

Yes. You can set a daily, weekly, or monthly deposit limit for a specified period. Once this limit is active, it will not be possible to deposit more than that amount. Contact support to set or change a limit.

A cooling-off period is a temporary break — your account can be paused for a few days to a few weeks. Self-exclusion is a longer-term option where your account is permanently closed for a set period. In both cases, write directly to [email protected] or let us know via live chat.

Some common signs are: spending beyond your budget, playing more to recover losses, neglecting family or work, and feeling uncomfortable when not playing. If you notice these signs, take a break and contact our support. fr99 always places responsible gaming as the highest priority.

fr99 offers two support channels: live chat directly on the site and email — [email protected]. Live chat is the most effective for quick resolutions; for complex matters, write in detail via email.

Yes. fr99's support team is active seven days a week, 24 hours a day (24/7). At any time — even midnight — you can get assistance according to Bangladesh Standard Time (BST, UTC+6).

fr99's support team is able to assist in Bengali and English. Bangladeshi users can speak and write entirely in Bengali — there is no concern about language.

Having the following information on hand before contacting support will help you get a faster resolution: your registered email or username, a brief description of the issue, the transaction ID or amount for payment-related issues, and the time and date of the problem. This allows the support agent to quickly verify your account and assist you.

There are a total of three VIP tiers at fr99: Bronze, Silver, and Gold. As each tier advances, the weekly cashback and other benefits increase as well.

The weekly cashback rate differs by tier: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.2%. At the end of each week, eligible cashback is automatically added to your account.

Throughout the week, you will receive a set portion of your total bets back as cashback — even if the week ends at a loss. This cashback is credited directly to your fr99 wallet and you can use it to play again or withdraw it. The exact amount depends on the total bets for that week and your VIP tier.

The more actively you play, the faster you can advance to a higher tier. Regular play and activity accelerate your progress. From Bronze to Silver or Silver to Gold — better cashback and special offers await at every step.

In addition to weekly cashback, VIP members enjoy priority support service, exclusive bonus offers on special occasions, and early access to new games or features. Personalised benefits are also provided at higher tiers.

The minimum deposit amount at fr99 is ৳500 — and this is the same for all methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, deposits below ৳500 will not be accepted.

fr99 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can send from major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

Log in to fr99, go to the Cashier or Deposit section, and select Nagad. Follow the instructions shown, enter the amount, and complete the payment through the Nagad app or by dialling *167#. A minimum deposit of ৳500 is required and the name must match your Nagad account name.

Deposits are usually reflected within a few minutes. If it takes longer, first confirm in your bKash or Nagad app that the payment was successful. Save the transaction ID and contact us via live chat or at [email protected] — the support team will quickly verify and resolve the issue.

fr99 does not impose any extra charges on deposits itself. However, your payment provider — such as bKash or Nagad — may deduct their own transaction charges, which depends entirely on the rules of the respective service provider.