Can I withdraw money from my account during self-exclusion?

Yes, our support team will assist you in withdrawing any funds remaining in your account during self-exclusion. Email support@fr99.lat or contact us via live chat for details on the withdrawal process.

What should I do if I want to close my account completely?

Request a self-exclusion or permanent account closure through our live chat or email (support@fr99.lat). Our support team is available 24/7 and assists without asking questions. We respect your decision.

For Ages 21+ Only

fr99 Responsible Gaming

fr99 believes that safety should go hand in hand with enjoyment. Our responsible gaming guidelines will help you play safely and mindfully.

21+ This platform is for people aged 21 and above only.
Play responsibly and stay within your limits.

Gaming Should Be Fun, Not Stressful

fr99 is a safe and trustworthy platform that always puts the well-being of its users first. Online gaming and betting should be an entertaining activity — it should never be a source of financial problems or stress.

We understand that not all players have the same experience. For some people, gaming can get out of control. That is why fr99 has developed several effective protection tools and guidelines to help you play mindfully and responsibly.

Gaming is entertainment — it is not a guaranteed way to earn money. Never place more bets in the hope of recovering money you have lost.

fr99 follows SSL encryption and fair play policies to keep your information and transactions fully secure.
Only people aged 21 and above may open an account and play at fr99.
Our 24/7 support team is ready to assist you in Bengali with any issue.
Set your own budget limit and play within that limit.
Contact our support at any time to activate a time-out or self-exclusion.

Our Protection Tools

Set Deposit Limits

You can set a limit on daily, weekly, or monthly deposits. This feature helps you play within your own budget. Increasing a limit requires some waiting time, but lowering it takes effect immediately.

Budget Control

Time-Out Feature

If you feel you need a break, activate the time-out. During this period, your account will be temporarily suspended. You can choose the length of the break yourself — from one day to a few weeks.

Temporary Break

Self-Exclusion

If gaming has become a serious problem, choose self-exclusion. This option completely closes your account for a set period. It can be activated through our support team.

Long-Term Protection

Reality Check

View a summary of your gaming session at regular intervals — how long you played, how much you won or lost. This information helps you stay aware and make the right decisions.

Awareness

Minor Protection

fr99 strictly follows a 21+ age policy. Age is verified during account verification. If there are minors in your household, use parental control on your devices.

Age Verification

24/7 Support

If you have any concerns about gaming, contact us via live chat or email at any time. Our team is available around the clock in Bengali and English.

Round-the-Clock Service

Assess Yourself

Answer the questions below honestly with yourself. If most answers are "yes", taking a break or seeking support may be a good idea.

Do you keep playing repeatedly to try to recover money you have lost?

Is gaming affecting your daily responsibilities, family, or relationships?

Are you spending more money on betting than your budget allows?

Are you finding it difficult to stop gaming?

Are you hiding gaming-related spending from family or friends?

Are you betting by taking on debt or skipping important expenses?

Responsible Gaming Tips

Keep these habits in mind for a healthy and enjoyable experience at fr99.

Set a specific budget before playing and stick to it.
See gaming as entertainment, not as a way to earn money.
Avoid playing when you are stressed or feeling down.
Take regular breaks — rest for at least a few minutes every hour.
Never bet with money you cannot afford to lose.
Avoid playing while under the influence of alcohol or substances.
Talk to family or trusted friends about your gaming habits.

Age Restrictions & Minor Protection

fr99 is strictly operated for people aged 21 and above. Every user's age is verified when opening an account. If any minor attempts to use our platform, their account will be closed immediately.

A note to parents — use parental control software on your devices and internet connection to prevent your child or teenager from accessing online gaming or betting platforms. Keep your login details secure and do not share your password with anyone.

If you believe a minor has used or is using your account, notify our support team immediately — [email protected]

Ways to Get Support

Contact Support

If you feel that gaming is having a negative impact on your life, do not delay — reach out to us. Our specialist team will help you take the right steps.

24/7 Live Chat — get help right away
Email: [email protected]
Service available in both Bengali and English

Steps to Activate Protection

Log in to fr99 and go to your account settings.
Find the "Responsible Gaming" section.
Choose deposit limit, time-out, or self-exclusion.
Set your preferred limit or time period.
If you have any difficulty, contact support.

Responsible Gaming FAQ

After logging into your account, go to the "Responsible Gaming" section to set a deposit limit. You can set a limit for daily, weekly, or monthly periods. Lowering a limit takes effect immediately, but increasing it may take some time. For assistance, contact us via live chat or at [email protected].

A time-out is a short-term break — usually from one day to a few weeks. During this period, your account is temporarily suspended. Self-exclusion is a longer-term protection that completely closes your account for a set period. If gaming has become a serious problem, self-exclusion is the more effective option.

Yes, our support team will assist you in withdrawing any funds remaining in your account during self-exclusion. Email [email protected] or contact us via live chat for details on the withdrawal process.

No. fr99 is strictly for people aged 21 and above only. Age is verified during account verification. If an underage account is identified, it is closed immediately and any deposited funds are returned.

First, speak with the fr99 support team — we will help you activate a time-out or self-exclusion. Also, talk openly with family or trusted friends. If needed, seek advice from a mental health professional. Remember, asking for help is a sign of strength.

Request a self-exclusion or permanent account closure through our live chat or email ([email protected]). Our support team is available 24/7 and assists without asking questions. We respect your decision.

Enjoy fr99 Safely

Practice responsible gaming and find your preferred entertainment among the thousands of games and betting options at fr99.