fr99's Privacy Policy

1. Introduction & Applicability

fr99 is a trusted online casino and betting platform operated for users in Bangladesh. Protecting your privacy is our highest priority. This privacy policy ("Policy") describes what information is collected about you when you use the fr99 website (https://fr99.lat) and all its associated services ("Services"), how that information is used, and what your rights are.

This policy should be read together with our terms and conditions. fr99's services are intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under 18. If you believe that a minor's information has been submitted to us, please contact us immediately.

2. Information We Collect

Various types of information are collected during registration and use of the fr99 platform. The details by category are listed below:

2.1 Information You Provide Directly

• Identity information including name, date of birth, and gender
• Email address and contact details
• Password (always stored in encrypted form — never in plain text)
• National ID or passport information (when identity verification is required)
• Financial information related to bKash, Nagad, Rocket, Upay, or bank accounts

2.2 Automatically Collected Information

• IP address and device information (operating system, browser type)
• Log file data — login time, session duration, and activity history
• Browsing behaviour collected via cookies and similar tracking technologies
• Transaction history — records of deposits, withdrawals, and bets
• Game play data and preferences

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes verify information with trusted third parties. Your consent is obtained during this process, and the information is handled under strict data protection rules.

3. How We Use Your Information

fr99 uses your information only for specific, legitimate, and lawful purposes. Those purposes are described in detail below:

3.1 Account Management & Service Delivery

Your information is needed to create, verify, and manage your account; to process deposit and withdrawal transactions; and to provide bonuses and promotional offers.

3.2 Security & Fraud Prevention

We analyse your information to prevent unauthorised access to your account, detect suspicious transactions, and combat money laundering and fraud. All data is stored using SSL encryption and the latest security technologies.

3.3 Customer Support

Our 24/7 support team uses the necessary information to resolve your issues. When you contact us via live chat or email ([email protected]), accessing your account information allows us to assist you more quickly.

3.4 Service Improvement & Personalisation

We analyse your game preferences and behaviour to improve service quality and prepare relevant content and offers for you. This analysis is always carried out in an aggregated and anonymised manner.

3.5 Communications & Notifications

Your email address is used for important account notifications, transaction confirmations, and support-related communications. If you do not wish to receive promotional communications, you can turn them off from your account settings.

4. Data Storage & Security

fr99 follows industry-standard technologies and practices to protect your information. Data is kept secure by the following methods:

• 256-bit SSL encryption — all data transmissions are secured
• Passwords are always stored in hashed form, never in plain text
• Financial information (bKash, Nagad, Rocket, Upay, and bank details) is held in a separate encrypted system
• Servers are protected by firewalls and intrusion-detection systems
• Regular security audits are conducted
• Employee access to data is restricted on a need-to-know basis

However, no method on the internet is completely secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.

How long your data is retained: For active accounts, data is kept for as long as services are being provided. Even after an account is closed, financial records and identity-verification data may be retained for a defined period in accordance with applicable legal obligations.

5. Data Sharing & Third Parties

fr99 never sells or rents your personal information. However, data may be shared in the limited circumstances below:

5.1 Service Provider Partners

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technology services. These partners are contractually obligated to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to comply with a court order, a directive from a lawful authority, or applicable law. In such cases, fr99 always operates within the limits of the law and makes every effort to protect the user's interests as far as possible.

5.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the new entity. The protections of this policy will, however, continue to apply.

5.4 Game Providers

Game providers such as Pragmatic Play, Spribe, Ezugi, JILI, PG Soft, Microgaming, NetEnt, and Evolution Gaming operate games on their own servers. Each provider has its own privacy policy. fr99 is not responsible for your experience on these third-party platforms.

6. Cookie Policy

The fr99 website uses cookies and similar technologies. A cookie is a small text file stored in your browser that helps improve your experience when using the website.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and keep core services running correctly. Without them, the service will not function properly.

6.2 Functional Cookies

These cookies are used to store your language preferences, account settings, and personalisation data.

6.3 Analytical Cookies

Anonymous user data is analysed to monitor and improve website performance. You can control or disable cookies from your browser settings, though doing so may limit some functionality.

7. Your Rights

fr99 users have the following rights regarding their personal information:

• Access: The right to know what information we hold about you and to receive a copy of it.
• Correction: The right to request that incomplete or inaccurate information be corrected.
• Deletion: The right to request that your personal information be deleted in certain circumstances (though this may not always be possible where legal obligations apply).
• Restriction of Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Objection: The right to object to the use of your information for marketing or profiling purposes.
• Portability: The right to receive a copy of your information in a structured, commonly used format.

To exercise these rights, email us at [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

8. Responsible Gaming & Data

fr99 is firmly committed to responsible gaming. By monitoring your gaming behaviour, we can identify signs of problematic gambling and offer support where needed. When your information is used for this purpose, it is done entirely in your interest and with full confidentiality.

You can set deposit limits, betting limits, or self-exclusion for yourself. When you use these tools, your preferences are saved to your account. For more information on responsible gaming, visit our Responsible Gaming page.

9. International Data Transfers

As fr99 is an international platform, your information may sometimes be processed on servers outside Bangladesh. For any such transfer, we ensure that adequate data protection measures are in place in the destination country and that contractual safeguards are in effect.

Game providers' servers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) operate within their own jurisdictions and maintain their own data protection standards.

10. Policy Changes

fr99 may update this privacy policy from time to time. If significant changes are made, we will post a notice on the website or inform you at your registered email address. The "Last Updated" date shown at the beginning of the policy always indicates the current version.

If you continue to use the service after an update, you will be considered to have accepted the new policy. If you object to the changes, please contact us to close your account.

11. Child Protection

fr99's services are intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under 21. If we suspect that a minor has opened an account, we will immediately suspend that account and delete the associated information.

If parents believe their child has provided information on our platform, please contact us at [email protected]. We will take the necessary action without delay.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. fr99's privacy team is always ready to answer any of your questions.